Integrated AODA Accessibility Plan and Policy
Customer Service
SteriMax believes every Canadian deserves effective and accessible medical treatment. We are committed to providing quality products and services to all customers including people with disabilities.
Communication
SteriMax will take into account of people’s disability when communicating with them. We will consult with the person to determine their information and accessibility needs. Accessible formats of communication will be adopted as needed and requested.
SteriMax will ensure that all publicly available information is made accessible upon request.
Training
SteriMax will provide training to staff, as well as to any agent, volunteer, co-op student and any other person who provides services to customers on our behalf.
The training will be provided in a timely manner and include a review of the purposes of the Act and guidelines on how to communicate and interact with persons with various types of disabilities, and persons with disabilities who use an assistive device, serving animal or support person.
Changes to this Accessibility Plan and Policy will be communicated to staff and others in timely manner.
Service Animals and Support Persons
SteriMax will take reasonable steps to accommodate persons with disabilities who are accompanied by service animal or a support person.
The person will be permitted to access SteriMax’ premises that are open to customers and visitors. Where service animals are not permitted by law or in the GMP areas, which include the warehouse, laboratory, narcotic area, and packaging facilities, SteriMax will ensure that other measures are available to enable the person to access, use and benefit from our goods and services.
The support person is permitted to access SteriMax premises when accompanying the person with disability.
Assistive Devices
We will take reasonable steps to ensure that customers with disabilities who use assistive devices are able to obtain, use or benefit from our goods and services.
Feedback Process
SteriMax is committed to developing policies and practices which respect and promote dignity and independence of people with disabilities. We value feedbacks about our service and the manner we provide the service. Customers who wish to provide a feedback on how we serve people with disabilities can contact the Customer Service team through any of the following channels:
Phone: 1 800-881-3550 Monday to Friday from 9:00 A.M. to 4:00 P.M. ET
Fax: 1-877-546-7667
Website: submit a contact form on www.sterimaxinc.com
In person: 2770 Portland Drive, Oakville, Ontario L6H 6R4
Contact your account manager
SteriMax has established a procedure on how to receive, reviewing, investigating and documenting customer inquiries and complaints related to product usage, administration and quality. Please contact the Quality department for more information.
SteriMax believes every Canadian deserves effective and accessible medical treatment. We are committed to providing quality products and services to all customers including people with disabilities.
Communication
SteriMax will take into account of people’s disability when communicating with them. We will consult with the person to determine their information and accessibility needs. Accessible formats of communication will be adopted as needed and requested.
SteriMax will ensure that all publicly available information is made accessible upon request.
Training
SteriMax will provide training to staff, as well as to any agent, volunteer, co-op student and any other person who provides services to customers on our behalf.
The training will be provided in a timely manner and include a review of the purposes of the Act and guidelines on how to communicate and interact with persons with various types of disabilities, and persons with disabilities who use an assistive device, serving animal or support person.
Changes to this Accessibility Plan and Policy will be communicated to staff and others in timely manner.
Service Animals and Support Persons
SteriMax will take reasonable steps to accommodate persons with disabilities who are accompanied by service animal or a support person.
The person will be permitted to access SteriMax’ premises that are open to customers and visitors. Where service animals are not permitted by law or in the GMP areas, which include the warehouse, laboratory, narcotic area, and packaging facilities, SteriMax will ensure that other measures are available to enable the person to access, use and benefit from our goods and services.
The support person is permitted to access SteriMax premises when accompanying the person with disability.
Assistive Devices
We will take reasonable steps to ensure that customers with disabilities who use assistive devices are able to obtain, use or benefit from our goods and services.
Feedback Process
SteriMax is committed to developing policies and practices which respect and promote dignity and independence of people with disabilities. We value feedbacks about our service and the manner we provide the service. Customers who wish to provide a feedback on how we serve people with disabilities can contact the Customer Service team through any of the following channels:
Phone: 1 800-881-3550 Monday to Friday from 9:00 A.M. to 4:00 P.M. ET
Fax: 1-877-546-7667
Website: submit a contact form on www.sterimaxinc.com
In person: 2770 Portland Drive, Oakville, Ontario L6H 6R4
Contact your account manager
SteriMax has established a procedure on how to receive, reviewing, investigating and documenting customer inquiries and complaints related to product usage, administration and quality. Please contact the Quality department for more information.
SteriMax believes every Canadian deserves effective and accessible medical treatment. We are committed to providing quality products and services to all customers including people with disabilities.
Communication
SteriMax will take into account of people’s disability when communicating with them. We will consult with the person to determine their information and accessibility needs. Accessible formats of communication will be adopted as needed and requested.
SteriMax will ensure that all publicly available information is made accessible upon request.
Training
SteriMax will provide training to staff, as well as to any agent, volunteer, co-op student and any other person who provides services to customers on our behalf.
The training will be provided in a timely manner and include a review of the purposes of the Act and guidelines on how to communicate and interact with persons with various types of disabilities, and persons with disabilities who use an assistive device, serving animal or support person.
Changes to this Accessibility Plan and Policy will be communicated to staff and others in timely manner.
Service Animals and Support Persons
SteriMax will take reasonable steps to accommodate persons with disabilities who are accompanied by service animal or a support person.
The person will be permitted to access SteriMax’ premises that are open to customers and visitors. Where service animals are not permitted by law or in the GMP areas, which include the warehouse, laboratory, narcotic area, and packaging facilities, SteriMax will ensure that other measures are available to enable the person to access, use and benefit from our goods and services.
The support person is permitted to access SteriMax premises when accompanying the person with disability.
Assistive Devices
We will take reasonable steps to ensure that customers with disabilities who use assistive devices are able to obtain, use or benefit from our goods and services.
Feedback Process
SteriMax is committed to developing policies and practices which respect and promote dignity and independence of people with disabilities. We value feedbacks about our service and the manner we provide the service. Customers who wish to provide a feedback on how we serve people with disabilities can contact the Customer Service team through any of the following channels:
Phone: 1 800-881-3550 Monday to Friday from 9:00 A.M. to 4:00 P.M. ET
Fax: 1-877-546-7667
Website: submit a contact form on www.sterimaxinc.com
In person: 2770 Portland Drive, Oakville, Ontario L6H 6R4
Contact your account manager
SteriMax has established a procedure on how to receive, reviewing, investigating and documenting customer inquiries and complaints related to product usage, administration and quality. Please contact the Quality department for more information.
Information and Communication
SteriMax ensures that the publicly available information will be provided in an accessible format or with communication support to people with disabilities, upon request.
SteriMax website and the web content conform to WCAG 2.0 Level AA as required.
We will provide the customers and clients with publicly available emergency information in an accessible manner, upon request. We ensure to develop individualized emergency plans for employees with disabilities.
SteriMax will provide the existing feedback receiving and responding process in an accessible manner to people with disabilities, upon request. Public can provide feedback by contacting Customer Service team at SteriMax via email, phone, in person or in writing. The Customer Service contact information is available on SteriMax website. Employees can provide feedback to Human Resources.
SteriMax ensures that the publicly available information will be provided in an accessible format or with communication support to people with disabilities, upon request.
SteriMax website and the web content conform to WCAG 2.0 Level AA as required.
We will provide the customers and clients with publicly available emergency information in an accessible manner, upon request. We ensure to develop individualized emergency plans for employees with disabilities.
SteriMax will provide the existing feedback receiving and responding process in an accessible manner to people with disabilities, upon request. Public can provide feedback by contacting Customer Service team at SteriMax via email, phone, in person or in writing. The Customer Service contact information is available on SteriMax website. Employees can provide feedback to Human Resources.
SteriMax ensures that the publicly available information will be provided in an accessible format or with communication support to people with disabilities, upon request.
SteriMax website and the web content conform to WCAG 2.0 Level AA as required.
We will provide the customers and clients with publicly available emergency information in an accessible manner, upon request. We ensure to develop individualized emergency plans for employees with disabilities.
SteriMax will provide the existing feedback receiving and responding process in an accessible manner to people with disabilities, upon request. Public can provide feedback by contacting Customer Service team at SteriMax via email, phone, in person or in writing. The Customer Service contact information is available on SteriMax website. Employees can provide feedback to Human Resources.
SteriMax ensures that the publicly available information will be provided in an accessible format or with communication support to people with disabilities, upon request.
SteriMax website and the web content conform to WCAG 2.0 Level AA as required.
We will provide the customers and clients with publicly available emergency information in an accessible manner, upon request. We ensure to develop individualized emergency plans for employees with disabilities.
SteriMax will provide the existing feedback receiving and responding process in an accessible manner to people with disabilities, upon request. Public can provide feedback by contacting Customer Service team at SteriMax via email, phone, in person or in writing. The Customer Service contact information is available on SteriMax website. Employees can provide feedback to Human Resources.
Employment Standards
SteriMax is an equal opportunity employer who is committed to fair and accessible employment practices for all existing staff and potential candidates through the following steps:
Notify job candidates in job postings that accommodations are provided to candidates with disabilities, upon request.
Inform candidates who are invited to interviews for those accommodations are available upon request.
Keep interview process and format flexible so that candidates of all abilities can participate.
Include this Policy in new staff orientation.
Develop and document individualized accommodation plan for staff with disabilities, and staff who return to work after an absence due to disabilities.
The accessible needs of staff with disabilities will be taken into account during performance management, career development and deployment processes.
SteriMax is an equal opportunity employer who is committed to fair and accessible employment practices for all existing staff and potential candidates through the following steps:
Notify job candidates in job postings that accommodations are provided to candidates with disabilities, upon request.
Inform candidates who are invited to interviews for those accommodations are available upon request.
Keep interview process and format flexible so that candidates of all abilities can participate.
Include this Policy in new staff orientation.
Develop and document individualized accommodation plan for staff with disabilities, and staff who return to work after an absence due to disabilities.
The accessible needs of staff with disabilities will be taken into account during performance management, career development and deployment processes.
SteriMax is an equal opportunity employer who is committed to fair and accessible employment practices for all existing staff and potential candidates through the following steps:
Notify job candidates in job postings that accommodations are provided to candidates with disabilities, upon request.
Inform candidates who are invited to interviews for those accommodations are available upon request.
Keep interview process and format flexible so that candidates of all abilities can participate.
Include this Policy in new staff orientation.
Develop and document individualized accommodation plan for staff with disabilities, and staff who return to work after an absence due to disabilities.
The accessible needs of staff with disabilities will be taken into account during performance management, career development and deployment processes.
SteriMax is an equal opportunity employer who is committed to fair and accessible employment practices for all existing staff and potential candidates through the following steps:
Notify job candidates in job postings that accommodations are provided to candidates with disabilities, upon request.
Inform candidates who are invited to interviews for those accommodations are available upon request.
Keep interview process and format flexible so that candidates of all abilities can participate.
Include this Policy in new staff orientation.
Develop and document individualized accommodation plan for staff with disabilities, and staff who return to work after an absence due to disabilities.
The accessible needs of staff with disabilities will be taken into account during performance management, career development and deployment processes.
Design of Public Spaces
SteriMax ensures to meet the Accessibility Standards for the Design of Public Spaces when building, making major modifications to the public spaces or conducting maintenance. In the event of service disruption, we will notify the public of the service disruption and available alternatives.
For any other information, contact Human Resources. This Policy will be made publicly available, and an accessible format will be provided upon request.
SteriMax ensures to meet the Accessibility Standards for the Design of Public Spaces when building, making major modifications to the public spaces or conducting maintenance. In the event of service disruption, we will notify the public of the service disruption and available alternatives.
For any other information, contact Human Resources. This Policy will be made publicly available, and an accessible format will be provided upon request.
SteriMax ensures to meet the Accessibility Standards for the Design of Public Spaces when building, making major modifications to the public spaces or conducting maintenance. In the event of service disruption, we will notify the public of the service disruption and available alternatives.
For any other information, contact Human Resources. This Policy will be made publicly available, and an accessible format will be provided upon request.
SteriMax ensures to meet the Accessibility Standards for the Design of Public Spaces when building, making major modifications to the public spaces or conducting maintenance. In the event of service disruption, we will notify the public of the service disruption and available alternatives.
For any other information, contact Human Resources. This Policy will be made publicly available, and an accessible format will be provided upon request.
2770 Portland Drive, Oakville, Ontario L6H 6R4
Phone: 905-890-0661 | Toll Free: 1-800-881-3550
Fax: 905-890-0508 | Toll Free: 1-877-546-7667
2770 Portland Drive, Oakville, Ontario L6H 6R4
Phone: 905-890-0661 | Toll Free: 1-800-881-3550
Fax: 905-890-0508 | Toll Free: 1-877-546-7667